Cookies Policy

Last updated: December 2025

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to the website owners.

How We Use Cookies

Pizza 73 uses cookies to:

• Remember your preferences and settings
• Keep your shopping cart items saved during your visit
• Analyze website traffic and user behavior to improve our services
• Provide personalized content and advertisements
• Ensure website security and prevent fraud

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Functional Cookies

These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit the site, and some services and functionalities may not work.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements, and so on.

Contact Us

If you have any questions about our use of cookies, please contact us at info@pizza73-c.org.

Privacy Policy

Last updated: December 2025

Introduction

Pizza 73 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Account credentials if you create an account

Automatically Collected Information

We may automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device identifiers and location data

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Send you promotional offers and marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud and abuse
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Payment processors to complete transactions
• Delivery partners to fulfill orders
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@pizza73-c.org
Phone: (819) 876-7706

Terms & Conditions

Last updated: December 2025

Agreement to Terms

By accessing or using the Pizza 73 website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission
• Reproduce, duplicate, or copy any portion of the website without permission

Ordering and Payment

When you place an order through our website:

• All prices are listed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated
• Payment must be made at the time of order placement
• We accept major credit cards and other payment methods as indicated on our website
• We reserve the right to refuse or cancel any order at our discretion
• All orders are subject to product availability

Delivery and Pickup

Delivery and pickup terms:

• Delivery times are estimates and not guaranteed
• Delivery is available only in designated areas
• Additional delivery fees may apply
• You must be available to receive delivery at the specified address
• For pickup orders, items must be collected within the specified time frame

Product Information

We strive to provide accurate product descriptions and images. However:

• Product availability is subject to change
• We reserve the right to substitute items of equal or greater value
• Actual product appearance may vary from images
• Allergen information should be verified with staff if you have food allergies

Returns and Refunds

Please refer to our Refund Policy for detailed information about returns and refunds.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pizza 73 and protected by copyright and trademark laws.

Limitation of Liability

To the maximum extent permitted by law, Pizza 73 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Indemnification

You agree to indemnify and hold harmless Pizza 73 from any claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these Terms.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by the laws of Québec, Canada, without regard to conflict of law principles.

Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: info@pizza73-c.org
Phone: (819) 876-7706

Refund Policy

Last updated: December 2025

Overview

At Pizza 73, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your order, we want to make it right.

Refund Eligibility

We offer refunds or replacements in the following circumstances:

• Wrong items received
• Missing items from your order
• Items that do not meet our quality standards
• Orders that arrive late beyond reasonable delivery times
• Damaged or spoiled items upon delivery

Refund Process

For Delivery Orders

If you are dissatisfied with your delivery order:

1. Contact us within 30 minutes of delivery at (819) 876-7706
2. Provide your order number and describe the issue
3. We will investigate and provide a resolution, which may include:
   • Full or partial refund
   • Replacement order
   • Credit for future orders

For Pickup Orders

If you are dissatisfied with your pickup order:

1. Contact us immediately when you discover the issue
2. Return to the store location if possible
3. Present your receipt and order details
4. We will resolve the issue promptly

Non-Refundable Items

The following situations are typically not eligible for refunds:

• Orders canceled more than 30 minutes after placement (after preparation has begun)
• Change of mind after order has been prepared
• Allergy concerns not communicated at the time of order
• Issues reported more than 2 hours after delivery or pickup

Refund Methods

Refunds will be processed using the original payment method:

• Credit card refunds: Processed within 5-10 business days
• Debit card refunds: Processed within 3-5 business days
• Store credit: Applied immediately to your account

Quality Guarantee

We guarantee that all our products are prepared fresh and meet our quality standards. If your order does not meet these standards, we will make it right at no additional cost to you.

Disputed Charges

If you believe you have been incorrectly charged, please contact us immediately. We will investigate and resolve the matter promptly.

Special Circumstances

We understand that special circumstances may arise. Please contact us to discuss your specific situation, and we will work with you to find an appropriate solution.

Contact Us

For refund requests or questions about our refund policy:

Email: info@pizza73-c.org
Phone: (819) 876-7706
Hours: Monday-Sunday, during business hours

Delivery & Pickup Information

Last updated: December 2025

Delivery Service

Delivery Areas

We currently offer delivery service to most areas within Québec City and surrounding neighborhoods. Delivery areas may vary based on our location and capacity.

Delivery Fees

• Standard delivery fee: $3.99
• Free delivery on orders over $35.00 (before taxes)
• Rush delivery may be available for an additional fee during peak hours

Delivery Times

• Standard delivery: 30-45 minutes from order confirmation
• Peak hours (Friday-Saturday 6:00 PM - 9:00 PM): 45-60 minutes
• Delivery times are estimates and may vary based on:
  • Weather conditions
  • Traffic conditions
  • Order volume
  • Delivery distance

Delivery Instructions

To ensure smooth delivery:

• Provide accurate delivery address with apartment/unit number if applicable
• Include clear directions or landmarks if your location is hard to find
• Ensure someone is available to receive the order
• Provide a contact phone number where you can be reached
• Keep pets secured if applicable

Pickup Service

Pickup Location

Pizza 73 — Les Galeries Chagnon
3333 Rue du Carrefour
Québec, QC G1C 5R9
Les Galeries Chagnon Food Court, Ground Level

Pickup Times

• Standard pickup: 20-30 minutes after order confirmation
• Peak hours: 30-45 minutes after order confirmation
• You will receive a notification when your order is ready

Pickup Instructions

• Enter Les Galeries Chagnon through any main entrance
• Proceed to the Food Court on the ground level
• Look for Pizza 73 signage in the central area
• Have your order confirmation ready
• Pick up within 30 minutes of ready notification

Order Tracking

After placing your order, you will receive:

• Order confirmation email with order number
• Estimated ready time
• Updates on order status (for delivery orders)

Temperature and Quality

We take pride in delivering hot, fresh food:

• All orders are prepared fresh upon order confirmation
• We use insulated delivery bags to maintain temperature
• Pizzas are packaged to preserve heat and quality
• If your order arrives below standard temperature, contact us immediately

Order Modifications

• Order modifications must be requested within 5 minutes of placing the order
• Changes after preparation has begun may not be possible
• Contact us immediately at (819) 876-7706 for modifications

Minimum Order

• Delivery minimum: $15.00 (before taxes and delivery fee)
• No minimum order required for pickup

Peak Hours

During peak hours (especially Friday-Saturday evenings and holidays), delivery and pickup times may be longer. We recommend:

• Placing orders in advance when possible
• Allowing extra time during peak periods
• Considering pickup option for faster service during busy times

Special Delivery Requests

We accommodate special delivery requests when possible, including:

• Contactless delivery (leave at door)
• Special instructions for delivery location
• Accessibility accommodations

Contact Us

For questions about delivery or pickup:

Phone: (819) 876-7706
Email: info@pizza73-c.org
Visit us: Les Galeries Chagnon Food Court